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  • I don't have a Team One Visa© card (or even an account for that matter). Can I design my card and apply online at the same time?
    Yes, you can! Simply choose the appropriate 'Design & Apply' option and submit your card design and application. A Team One Representative may contact you for additional information to get your card and/or account set up.
  • How much does it cost for a personalized design card?
    Members may receive one FREE personalized card design each calendar year. If you wish to change the picture on your card again during the same calendar year, a $5 production fee may apply.
  • How long will it take to receive my new card?
    Once the new card design and/or services are approved, the typical delivery time is 1-3 business days, or stop by a Team One branch to pick-up.
  • Will my new card have the same account number, expiration date and PIN?
    If you are personalizing a Visa Debit Card or Visa Platinum Credit Card, your card number and PIN will remain the same, however, the expiration date may change.
  • What happens if my card design is rejected?
    You will be contacted by the credit union explaining that it is necessary for you to submit another card design and the reason why.
  • How often can I change my personalized card design?
    You can change your card image as often as you like. Just remember that production charges apply.
  • Can I have one design for my Debit Card and another for my Credit Card?
    Of course! You can have a different card design for each of the card types that you have. Please note the production charge for each card.
  • Can the joint owner of my account have a different card design?
    Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge for each card.
  • My card looks and feels different, will merchants accept it?
    Yes, your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.
  • How secure is the design website?
    Our site is secured with 2,048-bit encryption and meets VeriSign (the security certificate authority) Extended Verification process to protect our members.