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  • I don't have a Citizens Bank Visa® card (or even an account for that matter). Can I design my card and apply online at the same time?
    Yes, you can! Simply choose the appropriate 'Design & Apply for a Visa x Card' option and submit your card design and application. A Citizens Bank Representative may contact you for additional information to get your card and/or account set up.
  • How much does it cost for a personalized design card?
    If you wish to change the picture on your card, a production fee of $10 will apply.
  • How long will it take to receive my new card?
    Once the new card design and/or services are approved, the typical delivery time is 1-3 business days.
  • Will my new card have the same account number, expiration date, and PIN?
    If you are personalizing a Visa® Debit Card, your card number will remain the same, however, the expiration date will change. If you are personalizing the Solid Citizens Card, your card information will change. Once you've personalized your card, any future card requests will keep the same card number.
  • Will my account number, expiration date and PIN change each time I change my design?
    Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change.
  • What happens if my card design is rejected?
    You will be contacted by the bank explaining that it is necessary for you to submit another card design and the reason why.
  • How often can I change my personalized card design?
    You can change your card image as often as you like.
  • Can I have one design for Debit Card and another for my ATM Card?
    Of course! You can have a different card design for each of the card types that you have. Please note the production charge for each card.
  • Can the joint owner of my account have a different card design?
    Yes. The joint owner of an account may have a different design for the same card type. Please note the production charge for each card.
  • My card looks and feels different, will merchants accept it?
    Yes, your new un-embossed Debit card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.
  • How secure is the design website?
    Our site is secured with 2,048-bit encryption and meets GlobalSign (the security certificate authority) Extended Verification process.
Accessibility Statement U.S. Patent Nos. 7,931,199 and 7,946,490 are used under license.