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How much does it cost for a personalized design card?
There is a $10 fee for a picture card. If you choose a school custom card, $5 of the fee will be donated back to the school. There is no fee for our standard layout or picture ID card layouts.
How long will it take to receive my new card?
Once the new card design and/or services are approved, the typical delivery time is 1-3 business days.
Will my new card have the same account number, expiration date, and PIN?
If you are personalizing a Visa Debit Card, your card number will remain the same, however, the expiration date will change.
Will my account number, expiration date and PIN change each time I change my design?
Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change. If you are personalizing a Visa Credit Card, your card information will change. Once you've personalized your card, any future card requests will keep the same card number.
What happens if my card design is rejected?
You will be contacted by the credit union explaining that it is necessary for you to submit another card design with the reason why.
How often can I change my personalized card design?
You can change your card image as often as you like. Just remember that the $10 production charge does apply.
Can I have one design for my Debit Card and another for my Credit Card?
Of course! You can have a different card design for each of the card types that you have. Please note that the production charge will apply for each card.
Can the joint owner of my account have a different card design?
Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note that the production charge will apply for each card.
My card looks and feels different, will merchants accept it?
Yes, your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.
How secure is the design website?
Our site is secured with 2,048-bit encryption and meets GlobalSign (the security certificate authority) Extended Verification process.
U.S. Patent Nos. 7,931,199 and 7,946,490 are used under license.
U.S. Patent Information