- I don't have a Pioneer Visa® card (or even an account for that matter). Can I design my card and apply online at the same time?
Yes, you can! Simply choose the appropriate 'Design & Apply for a Visa x Card' option and submit your card design and application. A Pioneer team member may contact you for additional information to get your card and/or account set up.
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- How much does it cost for a personalized design card?
Members receive one FREE personalized card design (two for joint accounts) yearly. If you wish to change the picture on your card prior to a full year, a production fee of $5 may apply.
- How long will it take to receive my new card?
Once the new card design and/or services are approved, you will have the choice of having the card mailed to you at your address on file with Pioneer or, when checking out, you may select which Pioneer branch would be the most convenient for you to pick up your card. If ordered before 3 PM, it can be picked up the same day. If ordered after 3 PM, it can be picked up anytime the next day at your convenience.
- Will my new card have the same account number, expiration date and PIN?
Your card number and PIN will remain the same; however, your expiration date will change."
- Will my account number, expiration date and PIN change each time I change my design?
Once you've personalized your card, any future card requests will keep the same card number, account number and PIN. The expiration date will change.
- What happens if my card design is rejected?
You will be contacted by the credit union explaining that it is necessary for you to submit another card design and the reason why.
- How often can I change my personalized card design?
You can change your card image as often as you like. Keep in mind that production charges may apply.
- Can I have one design for my Debit Card and another for my Credit Card?
Of course! You can have a different card design for each of the card types you have. Please be aware that there may be a production charge for each card.
- Can the joint owner of my account have a different card design?
Yes. The joint owner or authorized user of an account may have a different design for the same card type. Pioneer offers one FREE personalized card design (two for joint accounts) yearly. If you wish to change the picture on your card prior to a full year, a production fee of $5 may apply.
- My card looks and feels different, will merchants accept it?
Yes, your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location with an electronic terminal.
- How secure is the design website?
Our site is secured with 2,048-bit encryption and meets VeriSign (the security certificate authority) Extended Verification process to protect our members.