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  • How much does it cost for a personalized design card?
    Cardholders receive one FREE personalized card design each year. If you wish to change the picture more often, a production fee of $5 will apply each time
  • How long will it take to receive my new card?
    All personalized cards will be available for pickup on the day that the new card design is approved. The timeframe for approval is typically 1-2 business days.
  • Will my new card have the same account number, expiration date, and PIN?
    If you are personalizing a Visa Check Card, your card number will remain the same, however, the expiration date may change.
  • Will my account number, expiration date and PIN change each time I change my design?
    Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change.
  • What happens if my card design is rejected?
    You will receive an email notifying you of rejection and a Jefferson Security Bank representative will contact you to explain that it is necessary for you to submit another card design and the reason why.
  • How often can I change my personalized card design?
    You can change your card image as often as you like. Just remember that production charges apply.
  • Can the joint owner of my account have a different card design?
    Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge for each card.
  • My card looks and feels different, will merchants accept it?
    Yes, your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.
  • How secure is the design website?
    Our site is secured with 2,048-bit encryption and meets GlobalSign (the security certificate authority) Extended Verification process.
  • Can I get a personalized card for my business Visa check card as well?
    Yes. The same rules apply as the personal Visa check card.
  • Can I get a personalized card for my JSB credit card?
    No. We are only creating personalized cards for Visa check cards and ATM cards.
Accessibility Statement U.S. Patent Nos. 7,931,199 and 7,946,490 are used under license.