How much does it cost for a personalized card?
There is a production fee of $5 per personalized card.
My photo looks distorted when I try to fit it in the frame on the card. How can I prevent distortion?
Use only the corner circles to enlarge the photo, which keeps the aspect ratio the same. Do not use the left/right or top/bottom edges, as this will only distort your photo. Once you get the photo enlarged enough to fit within the card outline, you can simply drag your photo to the position you want within the outline. The outline turns from red to white when you have filled the entire card area with your photo.
How long will it take to receive my new card?
Once the new card photo is approved, the typical delivery time is 2-5 banking days.
Will my new card have the same card number, expiration date and PIN?
Your card number and PIN will remain the same. However, your expiration date will be extended (changed). If you have any recurring payments, please update your card information with those merchants.
What happens if my card photo is rejected?
You will receive an email notice that your card photo has been rejected, with a follow up email containing the reason for rejection. You may submit a different card photo. You are not charged the $5 fee for rejected images.
How often can I change my personalized card design?
You can change your card design as often as you would like. Just remember that production charges apply.
Can the joint owner of my account have a different card design?
Yes. The joint owner or authorized user of an account may have a different design. Please note the production charge for each card.
How secure is the design website?
Our site is secured with 2,048-bit encryption and meets VeriSign (the security certificate authority) Extended Verification process to protect our customers.
Lost, Stolen and Compromised:
New cards will be issued with the standard Hawthorn design. You may personalize your new card anytime. Just remember that production charges apply.
What happens when my card expires?
Your new card will be issued with the standard Hawthorn design. You may personalize your new card anytime. Just remember that production charges apply.