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  • How much does it cost for a personalized design card?
    A production fee of $10 will apply for each personalized card. If you choose a preloaded photo from our library, the fee is $5.
  • How long will it take before I may pick up my new card at the branch?
    Once the new card design and/or services are approved, the typical processing time is 1-3 business days when you may pick it up at the chosen branch location.
  • Will my new card have chip-enabled security?
    Yes. Our debit cards have chip technology and may be used at any chip-reader enabled terminal.
  • Will my account number, expiration date and PIN change each time I change my design?
    Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change.
  • What happens if my card design is rejected?
    You will be contacted by the credit union explaining that it is necessary for you to submit another card design and the reason why.
  • How often can I change my personalized card design?
    You may change your card image as often as you like. Just remember that the $10 production charge does apply unless you choose a preloaded photo from our library at the cost of $5.
  • Can the joint owner of my account have a different card design?
    Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge for each card.
  • My card looks and feels different, will merchants accept it?
    Yes, your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.
  • Is there a fee if my card was blocked by FSCU due to a security breach?
    There is no fee associated with reissued cards due to a security breach.
  • Is there a fee if my card was a lost card?
    For lost cards, members will receive one free per 12-month period. An additional fee of $10 will apply if the number of replacement for lost cards exceeds one per 12-month period.
  • How secure is the design website?
    Our site is secured with 2,048-bit encryption and meets GlobalSign (the security certificate authority) Extended Verification process.
Accessibility Statement U.S. Patent Nos. 7,931,199 and 7,946,490 are used under license.