How much does it cost for a personalized design card?
Customers receive two FREE personalized card design per year, per cardholder. If you wish to change the picture on your card more than this allotment, a production fee of $5 could apply.
How long will the process take before my new card is ready for pickup?
Once the new card design is submitted, the typical decision time is a maximum of one (1) business hour. Once the design is approved the card can be created at any of our branches.
Will my new card have the same account number, expiration date and PIN?
Your card number will remain the same, however, the expiration date will change.
Will my account number, expiration date, and PIN change each time I change my design?
Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change.
What happens if my card design is rejected?
You will receive an email containing information as to why the image could not be used.
How often can I change my personalized card design?
You may change your card image as often as you like. Just remember that production charges may apply.
Can the joint owner of my account have a different card design?
Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge for each card.
I have two checking accounts, can I get two different images?
Yes! Each debit card can have a different image.
What if I have a personalized card that is on the old card type (i.e. Non EMV chip) will there be a charge for getting another personalized card?
No, all customers receiving new EMV enabled Visa Debit Card will not be charged a production fee.
How secure is the design website?
Our site is secured with 2,048-bit encryption and meets VeriSign (the security certificate authority) Extended Verification process to protect our members.