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  • I don't have an Arbor Financial Credit Union Visa Debit Card (or even an account for that matter).
    Can I design my card and apply online at the same time?
    Yes, you can! Simply choose the appropriate 'Design & Apply for a Visa Card' option and submit your card design and application. A representative may contact you for additional information to get your card and / or account set up.
  • How much does it cost for a personalized design card?
    $5.
  • How long will it take to receive my new card?
    Once the new card design/new account has been approved, the card will usually be available in 1-3 business days.
  • What happens when my custom debit card expires?
    You will automatically receive a standard debit card in the mail. If you wish to purchase a personalized card, you may do so.
  • Will my new card have the same account number, expiration date and PIN?
    If you are personalizing a Visa Debit Card, your card number will remain the same, however, the expiration date may change. Your PIN will not change.
  • Will my account number, expiration date and PIN change each time I change my design?
    Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change. Your PIN will not change.
  • What happens if my card design is rejected?
    You will receive an email containing information as to why the image could not be used.
  • How often can I change my personalized card design?
    You can change your card image as often as you like. Just remember that production charges apply.
  • Can I have one design for my Debit Card and another for my Credit Card?
    Only Debit Card personalization is available at this time.
  • Can the joint owner of my account have a different card design?
    Yes. The joint owner of an account may have a different design for the same card type. Please note the production charge for each card.
  • How secure is the design website?
    Our site is secured with 2,048-bit encryption and meets VeriSign (the security certificate authority) Extended Verification process to protect our members.
Accessibility Statement U.S. Patent Nos. 7,931,199 and 7,946,490 are used under license.