I don't have an Arbor Financial Credit Union Visa Debit Card (or even an account for that matter).
Can I design my card and apply online at the same time?
Yes, you can! Simply choose the appropriate 'Design & Apply for a Visa Card' option and submit your card design and application. A representative may contact you for additional information to get your card and / or account set up.
How much does it cost for a personalized design card?
How long will it take to receive my new card?
Once the new card design/new account has been approved, the card will usually be available in 1-3 business days.
What happens when my custom debit card expires?
You will automatically receive a standard debit card in the mail. If you wish to purchase a personalized card, you may do so.
Will my new card have the same account number, expiration date and PIN?
If you are personalizing a Visa Debit Card, your card number will remain the same, however, the expiration date may change. Your PIN will not change.
Will my account number, expiration date and PIN change each time I change my design?
Once you've personalized your card, any future card requests will keep the same card number. The expiration date may change. Your PIN will not change.
What happens if my card design is rejected?
You will receive an email containing information as to why the image could not be used.
How often can I change my personalized card design?
You can change your card image as often as you like. Just remember that production charges apply.
Can I have one design for my Debit Card and another for my Credit Card?
Only Debit Card personalization is available at this time.
Can the joint owner of my account have a different card design?
Yes. The joint owner of an account may have a different design for the same card type. Please note the production charge for each card.
How secure is the design website?
Our site is secured with 2,048-bit encryption and meets VeriSign (the security certificate authority) Extended Verification process to protect our members.