I don't have an Alive Credit Union® Visa® Debit or ATM Card (or even an account for that matter). Can I design and apply for the card online at the same time?
Yes, you can! Simply choose the appropriate 'Design & Apply' option, and submit your card design and application. An Alive Credit Union® representative may contact you for additional information to get your card and/or account set up.
How much does it cost for a personalized card design?
A one-time $10.00 fee will be deducted from your Alive Credit Union® account to use this feature. If this is your first debit or ATM card on the account, the cost is discounted to $5.00.
How long will it take to receive my new card?
Once the new card design and/or services are approved, the typical delivery time is 7-10 business days.
Will my new card have the same account number, expiration date, and PIN?
If you are personalizing a Visa® Debit Card, your card number and PIN will remain the same; however, the expiration date will change. All ATM card information will remain the same.
What happens if my card design is rejected?
You will be contacted by Alive Credit Union® via email explaining the reason the design has been denied and requesting your submission of another image.
How often can I change my personalized card design?
You can change your card image as often as you would like; however, production charges will apply for each request.
Can the joint owner on my checking account have a different card design?
Yes. The joint owner or authorized user may have a different design; however, production charges will apply for each card.
How secure is the design website?
Our site is secured with 2,048-bit encryption and meets the VeriSign Extended Verification process (the security certificate authority) to protect our members.